We believe trust is built through clarity. Below you'll find information on how we protect data, process payments, and define responsibilities between diidum, event organisers, and our service providers.
Payment card data is handled exclusively by our payment processor and does not reside on diidum systems.
Policies & documentation
About diidum
Learn who we are, why diidum was built, and how our organiser-first approach removes the stress from event registration.
Read about diidum →Privacy policy
What personal data we collect, how it is used, how long it is retained, and the rights available to users under applicable data protection laws.
View privacy policy →Terms & conditions
The terms governing use of the diidum platform, including the roles and responsibilities of diidum, event organisers, and attendees.
View terms & conditions →Security & payments
An overview of our security practices and how payments are processed securely using a PCI-compliant third-party payment processor.
View security & payments →Pricing & fees
Transparent, percentage-based pricing with no setup costs or monthly fees. Pay only when you sell registrations.
View pricing →Refund policy
How refunds are handled on the diidum platform, the responsibilities of event organisers, and what attendees are entitled to.
View refund policy →FAQ
Answers to the most common questions from event organisers and attendees — from getting set up to managing payments and check-in.
Browse the FAQ →Support
Help with event setup, ticketing, payments, and platform features. Our support centre provides guidance for organisers at every stage.
Browse the FAQ →Secure & reliable ticketing
Our ticketing system runs on enterprise-grade self-hosted technology, built for secure, private, and reliable event registration at any scale.
Learn more →Compliance
Our approach to responsible operations
diidum follows recognised industry standards for e-commerce and ticketing platforms, including data protection regulations and secure payment processing requirements.
We design our platform to minimise risk by limiting access to sensitive data, using established third-party providers for specialised services such as payments, and maintaining clear internal policies for security and incident response.
- Protects event organisers from data misuse and compliance risk
- Protects participants through secure data handling and payment processing
- Protects the platform through responsible operational practices and EU-based infrastructure
We regularly review our practices to ensure they remain appropriate for the scale and nature of our platform.
Get in touch
Questions about trust or compliance?
If you have questions about our security, data handling, or compliance practices, we're happy to help.